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Technology itself does not definite Fortwix. Rather, how we choose to use technology and human factors to complement each other defines us. How we choose to use our resources and what we do with the information set us apart.

Our API (application programming interface) gives us real-time report from steady stream of live data to each process of order fulfillment. That information provides us with critical insights that give us the ability to customize business workflow and effortlessly link with contacts like suppliers and internal applications like shopping carts.

Here is an overview of the API protocols and how they help your business:

Order API

Order API provides companies with reports that are generated from large amounts of data related to orders. All these data would be meaningless unless they are interpreted in report form that provides meaningful information to help make decisions. Orders in the system can be monitored, changed, and cancelled. New orders can be created. If you need, you can select specific orders and then get detailed information regarding that order and the products they contain. Invoices can be modified, so can be packing slips. Tracking information is always there if you need to see where a certain order is in fulfillment process. You can also create lists for things like open orders or completed orders. You can also create additional reports as needed.

Stock API

Managing inventory is a necessary evil for all businesses. If you let it go out of hand, you may never recover. Inventory levels directly affect your business. Spoiled products or out of stock events will directly result in lost sales. If you don’t have the product in stock, you can’t make the sale. Fortwix’s Stock API handles all aspects of inventory management. It gives you access to everything you could possibly imagine with regard to your inventory. Reports can be run with just about any filter – SKUs, product numbers, or by vendor to see how your inventory health is. Stock API provides real-time notifications to alert you when certain products are running low or expiring soon. These alerts give you the opportunity to place an order with your suppliers, so you can avoid running out of stock. It’s also possible to configure the API to place order if certain conditions are met.

Returns API

Returns are in itself a huge hassle, but they are unavoidable. Returns API may not make you love returns but it will certainly make them a lot easier to handle. Powerful reporting will tell you what products are being returned and why the customer is returning the item. Additional reports can be generated for any number of criteria or data you wish to view. Return API will generate labels along with postage for returned items . Once tracking information is available, it will be made available for you and the customer. Returns API also helps you discover if there’s a problem with certain product or inventory to rectify any underlying issue.

Notifications API

Customers are highly encouraged to utilize our Notifications API. You will be provided with updates on each order along with other fulfillment processes, so you can see what is going on at any given time with regards to your order fulfillment operations. You don’t need to be physically present on site to stay on top of everything that is going on. You will have access to just about every piece of information you could possibly think of and are able to communicate with us to make changes when needed. You get to oversee the entire operation without physically being here.

Each of our subscription services offers flexibility that is second to none. Call us to discuss how the API systems can work for your business. Enjoy complimentary IT support for a full year on us when you subscribe for an annual plan.

Did you know?

Fortwix has a great application programming interface. The interface provides users with large number of reports that analyze huge amount of data in a meaningful way to aid making sales projections, analyzing sales trends, ordering inventory, and processing returns. It also provides customers with timely notifications on events like low inventory levels, approaching product expiration date, order statuses, and other items that require your intervention.

Customer Support

Got a question that you need answered now? Having issues with a certain order? Our customer service team is available around the clock to resolve your issues and answer your question. You can get hold of our customer service team by phone, email, or create a support ticket (support ticket option is only available to current customers with an active plan).

You can contact us by phone, email, or create a support ticket.*

*Please note that the support ticket option is only available to customers who have active accounts with us.

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