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Details

Features

PERSONALIZED ATTENTION

Fortwix prides itself on giving every customer VIP treatment. We treat all our customers with the same attention, no matter how much they spend with us. We value each of our customers and our service will prove that.

All customers are assigned a Personal Manager as soon as they sign up. The Personal Manager will help you navigate your way around our different services and answer any questions you may have about our business. They will also be your point of contact in case of any issues. They will assist you in adding or modify services, explore new services and anything else you may need. The Personal Manager will be assigned to your account as long as you remain with us. There is no additional charge for this dedicated resource.

We understand time in essence is money and no one has time to wait on the phone when something unexpected needs immediate attention. You can get in touch with our customer service with minimal to no wait time, so we can get you back on track.

CUTTING-EDGE TECHNOLOGY

Technology is great when it’s understood and used right. You can either adapt to changing technology and stay ahead or you can just fade away in oblivion if you choose not to adapt. The difference between business success and failure simply comes down to how you utilize technology to stay ahead of the pack.

Most businesses that are adapting and innovating new technology are definitely better poised to lead their competitions while businesses that dread technology fail to adapt and soon become obsolete. While other fulfillment companies are content with simply ‘getting by’; we innovate and deploy cutting-edge technology to revolutionize fulfillment.

Fortwix utilizes the latest tracking technology, coupled with next-generation business analysis and inventory management system to provide our customers with a competitive edge.

At Fortwix, we handle everything from the simplest and most basic of processes to the most complex and everything in between. We have even accounted for situations that most of our competitors have probably never considered. Our proactive approach and innovation have transformed the fulfillment industry.

Our technology, infrastructure and processes are fine-tuned so we can handle all the unique issues that the the fulfillment industry presents. We employ cutting-edge technology and infrastructure to create the most efficient order fulfillment process on the face of the earth.

Supply chain, shipment, storage, inventory management, and order fulfillment – we handle it all and some more. Our processes are faster, more efficient, more effective, and more affordable than those of any of our competitors.

ACCESSIBILITY

Fortwix understands that having to learn and keep track of another software and/or system will change how things are done at your business today. Our system, however, is very simple to use with a friendly GUI that adheres to the industry standards. Meaning our system integration will have minimal impact on how things are done at your business.

You can use our system to order products, check order statuses, make changes and track shipments from anywhere. You even have the option to have daily reports generated and delivered for a multitude of datasets. Things like inventory levels, damaged/expired products, returns, and missing information that is impeding order fulfillment can all be tracked in simple report form so you can see the bigger picture and act to fix any underlying problem.

DEDICATION

Our dedication to your success is unmatched. We will travel the extra mile not only for your satisfaction but also to make sure your customers are happy as well. Everything we do is geared towards increasing sales, growing your customer base, increasing revenue, and keeping your customers happy. Your success is our success.

Our very existence depends on your business success. In our joint venture, we treat you with respect and feel a sense of camaraderie as our goals are aligned. We will work as a team, so everyone can meet their goals and continue to succeed and grow. We strive to make sure that we have long and prosperous relationships with our customers.

Your Personal Manager is a key resource who can ensure you are making the most of your subscription. Utilize the wealth of knowledge, experience and expertise the Personal Manager has to offer to take your business to the next level.

YOU ARE ALWAYS AT THE FOREFRONT

Under no circumstances do we advertise our company to your business customers. Our name will not appear on any packaging or paperwork. We are happy to work behind the scene, so your customers don’t have to know who you hired for order fulfillment.

You can settle for complementary generic packing material if you wish to keep the cost low or you can use custom packing materials with your company logo to boost your branding. You can also include brochures and flyers with all packages to boost future sales and establish your brand. You have plenty of options to promote your company through the order fulfillment process.

SHARED INVENTORY

To make our Distributed Warehouse Network concept one step further, we have an additional option available to our customers that is known as Shared Inventory Stock model.

We invite all our customers to participate in the SIS program, but enrollment is competitive and somewhat selective, so we can control the quality of shared inventory. SIS gives you the unique opportunity to process orders at blazing fast speeds, often making order fulfillment a process that takes few hours rather than days.

By using the Distributed Warehouse Network, when you need an item shipped to your customer, we will ship an identical product to your customer from the closest warehouse we have near your customer. We will adjust your inventory to reflect an item that was taken out of your inventory and credit the inventory where the item was originally taken out from. This enables us to fulfill orders the same day, often within few hours.

Our warehouse staff inspect and verify all items that are shipped through this program and to continue participating in this program, all businesses have to adhere to our stringent quality control process. This means we can guarantee that only undamaged, brand-new products are being used to fulfill orders.

If you are interested in sharing your inventory with other businesses, please call us and we can provide you with the program details so you can decide if this is a solution your business can benefit from.

Did you know?

We pride ourselves in the personal attention we give our customers. We go so far as to provide them with their dedicated Personal Account Manager to oversee their account. Our customers have unlimited and continuous access to their account information with the help of the cutting-edge technology we employ.

Customer Support

Got a question that you need answered now? Having issues with a certain order? Our customer service team is available around the clock to resolve your issues and answer your question. You can get hold of our customer service team by phone, email, or create a support ticket (support ticket option is only available to current customers with an active plan).

You can contact us by phone, email, or create a support ticket.*

*Please note that the support ticket option is only available to customers who have active accounts with us.

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