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Go Beyond Order Fulfillment

Fortwix is not just about order fulfillment, it does so much more! We offer a plethora of services for a variety of operational tasks for businesses. We cater to businesses both small, and medium so business owners can enjoy life and not stressing over the grunt works. Here are some of the other services we provide for businesses.

Kitting

If you buy in bulk and sell retail, our warehouse staff can take your individual products and create ready-to-go packs or kits from those items. This service can help you save by buying in bulk and selling retail. We can personalize your kit in any way you see fit. We can even add marketing or promotional literature or items within. We can help you with rebranding and custom packaging as well.

IT Services

We adopt cutting-edge technology especially when it benefits our business and improves customer experience. We are at the forefront of innovation, what we adopt today – will most likely get a full-fledged adoption several years down the road by our competitions. You always stay several strides ahead when you partner with Fortwix. After you sign a contract with us, our IT staff will work on quickly integrating your online shopping platforms with our system, so our systems are working as a cohesive unit. This integration is performed with minimal disruption and no major experience change for customers. Our staff will answer your questions and address your concerns about the integration and provide support thereafter.

Returns Processing

If your business doesn’t already have a return policy in place, we can help you create one or tweak your return policy to better align it with your operation. We make sure your return policy is included on every order invoice. We process returns promptly and update inventory as fast as possible. We also document returns so you have access to reporting tools at your fingertips. We can also process defective items separately and deal with vendors as needed. We will also work with you in future if you feel the return policy needs revision.

Partnership

We have several business partners that allow us to facilitate many operational tasks on behalf of our clients. If you don’t see a service listed here, please reach out and we’ll help you out in any way we can.

Did you know?

We offer so much more than just order fulfillment. Customers who buy in bulk or need bulk packaging broken down into smaller packages for resale would benefit tremendously from our Kitting Services. Our IT staff can also work with you to integrate your shopping cart with our system for streamlined usage.

Customer Support

Got a question that you need answered now? Having issues with a certain order? Our customer service team is available around the clock to resolve your issues and answer your question. You can get hold of our customer service team by phone, email, or create a support ticket (support ticket option is only available to current customers with an active plan).

You can contact us by phone, email, or create a support ticket.*

*Please note that the support ticket option is only available to customers who have active accounts with us.

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