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Details

Transparent Billing –
No Hidden Fees. Ever.

At Fortwix, customers come first. If you have been thinking about outsourcing your order fulfillment operations, chances are you took note of how costly and complicated these services can be. Trying to do an apple-to-apple comparison of services can be near impossible because of the incredible number of variables and different levels of service involved. As a result, knowing which company provides the best value can be challenging.

Some of the companies intentionally make the billing process cumbersome so customers are tricked into subscribing with them. Not Fortwix. Our complete transparency will provide you upfront estimate of how much you’d be paying, and our flexible pay-as-you-go plan will only cost you based on your usage. We never charge any hidden fees – EVER!

Our 4-Steps Process for Plan Customization

1

We will get to know you

Before we get started, we need some basic information about your business, where it’s located, customer demographics, sales volume, types of products you sell, and your storage needs among other things.

We will use the information to provide you with a base plan that best matches your needs and then customize that plan until it is a perfect fit. The more information you provide the more detailed and tailored the plan will be and the most you’ll be getting out of your subscription.

2

AI powered decision support system

Our intuitive software backed by AI and Big Data compiles and analyzes large amount of data from past and present operations to help you make more informed decision for future operations.

AI calculates whether it is more appropriate for you to pay for a periodic subscription or to pay per usage. The recommendation will account for sales volume, business goals, past history, future demand forecast and overall allotted budget.

AI will also help you choose the best shipping method for your outgoing orders and will review our other services to see if your company would benefit from any of those add-on services. Free packing materials, free returns management, and free order management are some of our many complimentary services.

3

Dedicated Account Manager

An integral part of our personalized service is you receive a dedicated Personal Account Manager. Account Managers will be assigned to your account when you sign up for a plan. They will serve as a personal guide to you during those first few weeks while you and your staff become acclimated to the system and all it entails. They will continue to remain your dedicated resource for as long as you remain a customer with Fortwix. They can help you with any question or issue you may have. They can even consult you on how to make most of your plan.

4

Your Plan is Ready!

That’s it, at this point your plan is ready to go. Rest assured this is the best possible plan for your company based on your needs and business plan. The service includes the standard free benefits available to all customers along with optimum selections for shipping methods and carriers. We also guarantee this is the best price you’ll receive for similar services.

AI, inventory and order management, attention to details, order customization and substantial savings are always included!

Did Someone Say “Free Perks”?

Free Setup

Streamlined process for adding accounts. Activation takes only days, not weeks like other companies in the industry. You will be off and running with your new plan before you know it.

No Lower or Upper Limits

Our service plans do not have a maximum or minimum usage limitations. It doesn’t matter if you process 2 orders a month or 2000, you will always receive the same personal attention and service.

No Hidden Fees

Unlike other companies, there are never any hidden fees with Fortwix. The complimentary services will make you feel like you’re getting way more than you are actually paying for.

No Long-term Storage Fees

There are never any additional storage fees imposed on our customers.

Pay-As-You-Go Service

While you can certainly pay for services and plans and opt for periodic billing, we also offer the flexibility to simply subscribe in our pay-as-you-go plan if that works better for you. Long-term commitment to subscribe are not mandated on our customers.

Seamless Integration with Any Shopping Cart

Our software can be seamlessly integrated into most, if not all online shopping carts. This will help you reduce downtime, increase sales and streamline order fulfillment.

Free Return Processing

We will process your returns for free. All returned items will be credited back to your inventory to ensure accurate accounting. We can also handle damaged items and follow up with vendors as needed.

Free Standard Packaging

We offer plain brown box packaging at no extra charge to you. Of course, you have the option to provide your branded packing materials if you choose to for additional cost.

Discreet Service

Our name will never appear anywhere in your order. Not on invoices, packing slips, or boxes. Your customers will never know of our existence. We like to work behind the curtain and prefer that you receive all the credit.

Dedicated Customer Support

A dedicated Personal Account Manager ensures that customers get the personal attention they deserve and that they are completely satisfied with our service.

Discounts on Bulky Orders

Enjoy huge discounts from carriers that we have negotiated and generously offer to our customers. Our rates are some of the lowest in the industry and we happily pass these savings on to our customers.

Start Now For Free!

Expand your business today!

Sign Up Today!

Did you know?

Fortwix helps customize all plans to meet individual customer’s needs. Simply tell us more about your business and your goals. Our staff, along with our AI system, will determine which services would be of the greatest benefit to your company and then we will adjust that plan, so it aligns with your business goal.

Customer Support

Got a question that you need answered now? Having issues with a certain order? Our customer service team is available around the clock to resolve your issues and answer your question. You can get hold of our customer service team by phone, email, or create a support ticket (support ticket option is only available to current customers with an active plan).

You can contact us by phone, email, or create a support ticket.*

*Please note that the support ticket option is only available to customers who have active accounts with us.

We do not strongly recommend Internet Explorer / Microsoft Edge for using Fortwix services
because of the possible incompatibilities of our services with your browser.