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Details

Retail Order Fulfillment

Whether you have a business to business (B2B) or business to consumer (B2C) business model, Fortwix can help! The innovative processes coupled with sheer efficiency we employ in our order fulfillment centers mean your company can expect the most efficient and profitable results possible.

Our experts will help you create and execute a surefire plan that will help you increase both sales and profit margin while saving time and money.

Increase Sales and Efficiency in B2C and B2B Sales

  • Conform all retail compliance regulations
  • Replace antiquated practices with innovative, efficient processes
  • Establish your own brand
  • Streamline order fulfillment with distributed warehouse locations

STEP-BY-STEP

ACCEPT DELIVERY, INSPECT, STORE

Our warehouse staff will accept delivery of products on your behalf and inspect them for any damages. They will also ensure accuracy of product received. The inventory item is then stored within the facility adhering special handling or storage instructions. You will be able to access your inventory stats and sales history through your online account in real time. Our inventory management system will notify you if it detects inventory running low on stock or approaching product expiration date.

INVENTORY MANAGEMENT AND ORDER PREPARATION

In addition to inventory-related reports, you can access order-related reports. When we receive an order, it is immediately transferred to our fulfillment wing. In the fulfillment area, items will be picked, packed and prepared to ship out to the customer. You will be able to monitor every step of the process to see how we are doing and get a bird’s eye view of the entire operation. You can also notify your customers of the status of their orders and answer any questions they may have on order and delivery status if need be as you’ll always have the most up to date information at your fingertips.

SHIPPING ORDERS

No matter what you sell, we have a carrier and shipping method that is right for you. You are in full control to prioritize speed or cost, so you can choose the best option that fits you. We can help you ship both domestically or internationally with equal ease and great savings. We typically process orders same day as long as the order is received on a business day by 2:00 pm. Other weekday orders are processed within 24 hours and orders that arrive after 2 pm on Fridays and over the weekend will be processed the next business day.

VERSATILE FULFILLMENT SOFTWARE

Our order fulfillment software is flexible and versatile. Our system can be integrated with all major online stores and shopping carts. If you’re using an in-house and/or custom software, our integration team will work with you to make sure our systems are aligned so it can work as a cohesive unit. Our fulfillment software can also be setup with multiple streams of orders to consolidate all orders in one place for easier fulfillment.

HANDLING RETURNS

Fortwix will handle and process customer returns on your behalf. We process returns as quickly as possible and notify you of the status and provide you with real-time reports on why an order/product was returned. If a return requires action on your part, we will notify you and wait for your instructions. If a certain defective product requires us to work with the vendor, we will take care of that too. We will update appropriate inventory to accurately reflect return, refund, vendor replacement and/or credit information so your accounting is in order.

Additional Benefits

  • FREE boxes and packing materials
  • Same day order processing when possible
  • Real-time notifications provided
  • Custom order invoices affixed with each order
  • Real-time reports generated and available on-demand

Did you know?

Fortwix can help all businesses regardless whether they are B2B or B2C. Our free plain packing materials, white label service, distributed warehouse network, and overall innovative approach will make you stand out from the crowd. We can even handle, and process returns on your behalf.

Customer Support

Got a question that you need answered now? Having issues with a certain order? Our customer service team is available around the clock to resolve your issues and answer your question. You can get hold of our customer service team by phone, email, or create a support ticket (support ticket option is only available to current customers with an active plan).

You can contact us by phone, email, or create a support ticket.*

*Please note that the support ticket option is only available to customers who have active accounts with us.

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